Frequently asked questions
The questions we are asked most often about the product, setup, data and subscription.
Product
Does it replace my booking system?
No. TrackPil does progress tracking and reporting only. If you run Mindbody, Momence, Arketa or similar, it runs alongside them rather than replacing them.
Do clients need an account?
No. There is no client login and no client app. The client receives a PDF report, and you are the one who sends it.
Does every instructor need their own password?
No. The studio has a single password. On a shared device an instructor selects their profile and their entries are attributed to them. Critical actions such as permanent deletion ask for the studio password again.
Do I have to fill in every measurement field?
No. A single field is enough to produce a report. Fields you skip disappear from the report entirely; the client never sees an empty box or a missing-data warning.
Are progress photos required?
No. Reports work without them. When you do include photos, dates are always shown and the aspect ratio is preserved.
Where is our data stored?
On Cloudflare infrastructure. Photo and report files are not publicly browsable and their addresses are not guessable. Authorisation is enforced server-side. Details are on the security page.
How does this work under GDPR?
For client data entered into the application, your studio is the controller and we act as processor. We provide the technical measures; informing clients and obtaining consent for body measurements and photographs remains the studio's responsibility. Our GDPR page sets out the detail.
Does the report really carry our brand?
Yes. Your logo, studio name, chosen palette and contact details. The name TrackPil appears nowhere on it — no logo, no footer, no link.
Can a report we already sent change later?
No. Regenerating the same period creates a new version instead of overwriting. The document your client received stays exactly as it was.
How do we get started?
Request a demo. We set the studio up for you — account, instructor profiles and branding — and you have fourteen days to try it.
Trial and subscription
How does the trial work?
Request a demo and we configure your studio. All features are open for fourteen days. If you decide not to continue, you do not need to do anything.
Is there a setup fee?
No. We set up your studio account, instructor profiles and branding for you.
Does the price change with client numbers?
No. There is no limit on measurements, photos, goals or reports.
Can we stop whenever we want?
Yes. You can end the subscription and close the account entirely. We recommend downloading your reports before you do.