Frequently asked questions
Common questions about the product, setup, data and subscriptions.
Product
What does it take to try it?
Fill in the form and we set your studio up. Thirty days free, no setup fee.
Does the report really carry our brand?
Yes. Your logo, your studio name, the colours you pick and your contact details. The TrackPil name, logo and address appear nowhere in it.
Do clients need to log in?
No. TrackPil is built for instructors, not for clients: you prepare the report and show it on screen or share the PDF. There is no client portal.
Can my instructors open each other’s profiles and see each other’s clients?
No. Each instructor gets their own password-protected profile. The passwords can be removed if you prefer — useful for instructors working on their own.
Do I have to fill in every measurement field?
No. One measurement is enough to produce a report. Fields you leave empty do not appear in it, so the client never sees a blank box or a warning.
Are photos required?
No, you can produce a report without them. When you do upload photos, sections such as the visual comparison and the posture analysis become available.
Can anyone outside the account see the uploaded photos?
No. Photos are stored encrypted and only your own studio account can reach them. No other studio and no third party can see them.
Could my data be deleted or lost by accident?
No. Unless you close your account, your records are archived rather than removed. Archiving or deleting a record requires your admin password, so your data stays safe even if someone else gets hold of your device.
Trial and subscription
How does the trial work?
Once you send the form we get in touch. We open your studio account and pass on your panel username and password. If no payment is made when the thirty-day free trial ends, the account is suspended. If you decide not to continue, nothing is charged.
Is there a setup fee?
No. We set up your studio account, instructor profiles and branding.
Does the price change with client numbers?
No. There is no limit on measurements, photos, goals or reports.
Can we stop whenever we want?
Yes. You can end your subscription and close your account at any time. We recommend downloading your reports first.